Why annual compliance training does not work
Completion rates measure attendance. Here is what we measure instead, and what changed when we started.
Every organisation we work with can tell us their completion rate. Almost none can tell us whether behaviour changed.
The annual model has a structural problem: it delivers all of the content at the point of lowest relevance. Somebody who will face a difficult customer-due-diligence decision in September sat the training in January, alongside everything else.
What we do instead
Short modules, released against the moments they apply to, and assessed with scenarios rather than definitions. The measure that matters is not how many people finished — it is how many people got the scenario right the first time.
What changed this quarter, and what it means for training
Three regulatory changes that affect mandatory training content, and the one that does not despite the headlines.
Published Sep 12, 2026
The five questions auditors ask about training records
Taken from a year of audit support. None of them are about completion percentages.
Published Sep 12, 2026