What changed this quarter, and what it means for training

Compliance teams are told about changes far more often than they are told which changes require them to do anything. This quarter produced three that do.

Recordkeeping

The retention expectation for training evidence has moved from reasonable to a stated period. If your evidence lives in an LMS that overwrites completion records when a course is updated, that is now a finding waiting to happen.

Assessment integrity

The second change is quieter and more awkward: passing a module is no longer sufficient evidence of competence where the role is customer-facing. Expect to be asked how your assessment distinguishes between somebody who understood the material and somebody who clicked through it.

And one that changed nothing

The consultation everyone forwarded in March closed without altering the training obligation at all. It is worth reading anyway — the direction of travel is unmistakable.